How it Works

At Mteja Review, our goal is to improve customer service in Kenya. This is the value we offer:

We are building the largest online business directory in the Kenyan market – covering every industry.
We give every consumer the chance to commend or complain about a business in front of a large non-biased audience, doubling the chances of spreading the word and/or getting corrective action.
We review and verify messages before approving them for posting in our categorized business directory (under hotels, hospitals, mechanics, salons etc.).
When shopping, you can browse through our directory to see other consumers’ reviews of the same or similar goods and services.
Stay informed of the latest consumer trends, research, news, offers, insights and tips by following our blog.
Businesses have the opportunity to advertise their goods and services. Sponsored content from businesses shall be clearly marked as such.

Write your review in plain English.
Use the business’/organisation’s full official name for example, I went to XY & Z limited (full address recommended but not mandatory – for example, along A road, B building, 1st floor etc).
DO NOT use foul language. Mteja Review reserves the right to reject complaints that use abusive or foul language.
DO NOT post complaints on matters currently under litigation or any related arbitration.
DO NOT post matters not related to the market place/ business.
DO NOT post matters against an individual (unless the individual is the sole proprietor of the business entity).
DO NOT post on matters relating to government services. This is a platform for private businesses and organisations.
For your post to be approved, the ‘required fields’ must be filled. The personal information (i.e. email address, full names, etc) shall not be published in the public platform. Only your first name will be used. Mteja Review is committed to online privacy protection policies.